About Me

My Profile

I’m a webmaster with over 10 years experience in building and managing websites for small and medium sized businesses on various server environments. I specialize in WordPress and can make content additions & changes for you, or train you on how to make content changes yourself.

I believe attention to details is crucial for a great client experience, along with the need to meet deadlines and communicate efficiently. Some of my specific experiences include:

Advanced support:

Database issues, Plugin conflicts, diagnosing and repairing compromised websites, browser compatibility issues

Basic support:

Working with users new to WordPress, hosting setup and site launches, email support, email configuration, website backups and updates to WordPress & Plugins.

Launching WordPress and Drupal websites onto a variety of server environments. Working with Account Managers, Designers, and other team members to help solve basic and advanced support issues that arise during the course of projects. Creating plans for process improvement initiatives for website development, launch processes and technical support. Experience doing advanced WordPress development and working in a diversity of hosting environments. Advanced knowledge of WordPress installation, plugins, HTML, CSS, MySQL databases, FTP Knowledge of Firefox Firebug or Google Chrome Developer tools and familiarity with cross browser issues Experience working with and troubleshooting a variety of hosting solutions / server configurations Experience with various internet-specific protocols including DNS, SSL, IMAP, POP, SMTP WPML/translation, Gutenberg Blocks, 3rd party template customization, use of visual builder tools, API configurations, understanding of Digital Marketing as it pertains to properly coded websites. Critical thinking and troubleshooting skills to brainstorm possible solutions Detail oriented and highly organized Ability to leverage outside resources and out of the box thinking to find solutions to issues that are undocumented Ability to work independently and as part of a team Strong written and verbal communication skills Time management skills to meet deadlines Understanding of the importance of setting and managing client & team expectations